Security

The following is a list of key security fetures of the remote support tool. If you require more detaled security infomation about this service please contact Timico Technical Customer Services on 0844 871 8125.
 

• No program is installed on your computer
• No changes are made to your firewall or network
• You pick which programs we can see on your computer before we connect to you
• Pressing the F11 key while in a remote support session cuts off the remote control
• All remote support sessions are recorded for training and monitoring
• 8 character key for authentication of your computer into the remote support session
• 160-bit ECC key used for establishing the connection so no one can see your 8 charactor authentication key
• 128-bit encryption of data transferred between your computer and our technical customer support agent's computer